Simplifying sports payments with Gr4vy and Mastercard Click to Pay

PlayHQ, an all-in-one sports management platform helping families manage registrations, payments, and fixtures, partnered with Gr4vy to enable Mastercard Click to Pay at checkout. Through Gr4vy’s no-code orchestration platform, PlayHQ seamlessly integrated Click to Pay to deliver a faster, safer, and more convenient payment experience. Since launch, Click to Pay has become the most-used payment option on the platform, driving a 6.9% increase in approval rates and helping more families complete their sports enrolments with ease.

Context

PlayHQ is an all-in-one sports management platform, targeted towards parents with children engaged in sporting activities, which allows them to access and manage registrations, payments, fixtures, live scoring, statistics.

Challenge

PlayHQ noticed that after users completed enrolment into their sport, users would drop-off at checkout. This negatively impacted enrolment rates into sporting events on the app.
To address these concerns, PlayHQ worked with Gr4vy and Mastercard to roll out Click to Pay for their online checkout.

Results

Since implementing Click to Pay, PlayHQ have seen improvements in approvals of 6.9%. Click to Pay is now the most used payment option at checkout.
Through Click to Pay’s seamless interface and enhanced security features, PlayHQ’s customers are enjoying peace of mind.

Why customers just click with Click to Pay

Implementing Click to Pay has reduced friction in sports participation via PlayHQ.

“Click to Pay complements the PlayHQ mission perfectly, enabling parents to pay and secure their child’s spot in just a few clicks without any of the fuss. Since implementing Click to Pay, we’ve seen improvements in approvals and conversion at checkout. Click to Pay’s seamless experience and security features make it perfect for our customers by providing them peace of mind and speed.”

Tim MacKinnon, CEO, PlayHQ

Core customer benefits

Flexibility: Stores multiple cards across interoperable schemes in one secure profile which can be accessed on any device. Unlike other payment options, there are no additional fees to use Click to Pay.

Convenience: Easy and quick online checkout that removes the need to enter payment details when registering for sporting events online.

Security: Mastercard’s NuDetect tool works seamlessly behind the scenes, running fraud checks and monitoring user behaviour in real time. Network Tokenisation ensures that a customer’s card details are not exposed to bad actors at checkout.

The customer journey

PlayHQ customers can breeze through online checkout with peace of mind using Click to Pay’s embedded experience.

How Mastercard worked with PlayHQ to optimise checkout

Reviewed the product and how Click to Pay could optimise the checkout

1. Ran technical deep-dive on Click to Pay
2. Ran joint technical discovery with Mastercard and PlayHQ
3. Scoped technological build and reviewed integration documents

Project implementation

Key Technical Provider

PlayHQ integrated Click to Pay through Gr4vy, a no-code payment orchestration platform that empowers enterprises with full control to automate, customise and optimise their payment strategy.

• Maximise your revenue: Optimise payments to increase conversion.
• Reduce complexity: open new markets faster by leveraging a curated set of payment acceptance, processing and optimisation tools tailored to your business needs.
• Own your strategy: Build bespoke workflows and manage your card data securely, all from a single platform, giving you complete visibility and control over your entire payments ecosystem.

Gr4vy platform features

• Multi-PSP & smart routing: Ensure redundancy and enhance authorization rates with automatic failover capability, ensuring uninterrupted service during acquirer outages. Create individual workflows to route transactions and optimize approval rates without having to code. 
• Integrated fraud prevention providers maximize acceptance rates and minimize fraud exposure, providing a safer, frictionless experience. Optimizes acceptance rates with sophisticated 3DS and Network Tokenization integration.
• Future-proof payment architecture: Instantly add, test, and deploy new payment methods and create dynamic workflows that are directly deployed into your checkout without writing code or having to allocate internal teams. 
• Infrastructure as a Service: a dedicated instance that can be deployed and scaled across regions to meet data privacy laws and mitigate the risk of shared servers slowing down your business performance.

Gr4vy’s payment orchestration platform empowers you to optimize and scale your stack, unlock new revenue streams, and expand to new markets, giving you full control over your payment strategy. Built on an IaaS model, Gr4vy allows you to customize and optimize every checkout experience through one simple, universal integration.

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